Last updated: October 25, 2026

Return & Refund Policy

At LumaBeau, customer satisfaction is important to us.

Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@lumabeau.com. Please include your order number and clear photos of the issue.

Returns: Return eligibility depends on the product and its condition. For hygiene and safety reasons, opened or used skincare and beauty products may not be eligible for return, except where required by applicable law.

Refunds: If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items: Certain opened, used, or hygiene-sensitive products may not be eligible for return, subject to applicable consumer protection laws.

Order Cancellations: Contact us as soon as possible to request a cancellation. We cannot guarantee cancellation once an order has been processed or shipped.

Please contact us before sending any item back. Unauthorized returns may not be accepted.

Email: support@lumabeau.com